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Discussion Starter · #1 ·
We are excited to announce that we are live on our new forum platform!

It’s been a long time coming. Let’s face it. Sometimes older forum technology lags behind other parts of the internet. Although seeing the same format for a long time is comforting, the member experience shouldn’t include dealing with outdated, unsafe, slow software.

The transition to a new platform will never be 100% smooth but the days of dealing with out of date forum software are over. We have teams dedicated to building a world-class community for you. The development has been steady with regular software releases since May 2019. Asking members for feedback and coming up with ideas for improvement is what we want.

Speed and Reliability Are Key
No one should have to wait for information. This site has been built to be much faster and more reliable, period.

New Homepage Experience
Our algorithm will serve a personal customized feed based on your prior engagement with content on the site. If you’ve liked and or commented, or are following certain topics that are of interest to you, similar content will appear at the top of the homepage.

Search
We have introduced new search algorithms, powered by an industry-leading AI platform, to help you find information faster. We plan to roll out new features to continue improving search, and to power many additional areas of the forum.

Due to the volume of content, our search platform may take some time to complete indexing over the first few days after migrating. During this process, you may see a limited number of posts until indexing has been completed. We appreciate your patience.

Finding Your Way Around
We have made the design clean and simple to use. Near the upper right-hand corner of the community, you will see navigation icons.

The first icon is for what’s new on the site.

Clicking on it, by default, will take you to new unread posts. On that page, you can click on additional tabs as well, such as Popular, if you prefer to view active topics.

Clicking the list icon next to “NEW” will bring you to the full forum listing.

Clicking your avatar will give you a drop-down menu for all things related to your account.

You can also navigate more by clicking the 3 vertical dots.

Dark Mode
We have introduced Dark Mode. One of our favorite features allows you to access the site with a power-saving, and easier on the eyes dark mode. You can access it in the drop-down menu under the 3 vertical dots.

Save Bookmarks
Now you can save your favorite discussion threads and posts! Bookmarks are a handy way to remember and easily find great content or stuff you want to read later.

We also wanted to make it easier for new users to understand the lingo of forums. We have cleaned up various language to more commonly recognized phrases including:
  • Following - Thread subscriptions, and Watched are now known as Following
  • Conversations - Private Messages or PMs are now conversations and can be accessed from the user avatar drop-down in the main navigation
  • Showcase - Showcase is designed for users to "showcase" items/projects through the use of uploaded images, text descriptions and custom content categories. It’s a way to visually and textually provide detailed information on the content you wish to share. The showcase would be similar to a catalog, whereas the gallery would be like a photo album. It can be accessed from the drop-down menu with the 3 dots.
Take a tour and look around! Check out the Help section for some quick FAQs about the new platform.

Please keep all feedback, questions, concerns, requests for help, etc. regarding the new platform right here in this Feedback thread. This will help us make sure not to miss a request for help and also let us pass along your thoughts to our Product team. The Admins and I will be here to help along the way taking note of your comments.

- Community Support
 

· Administrator
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976 Posts
Discussion Starter · #4 ·
Hello @robin416

Sorry about the lack of communication, we had posted in the community section here.

I also moved your thread to this section so we can monitor and reply to members.

Check out the Admin CP and Mod tutorials then ping us with any questions.

Jeff
 

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976 Posts
Discussion Starter · #12 ·
The update was intended to be done quickly and have a very short downtime. In the effort to make it as seamless as possible we wanted to be able to go live as soon as the opportunity was available. This made it hard to provide a specific time and date of the move, but now that is has been updated it should go smoother going forward.

Hopefully the uniform look (similar to other sites) will make this a more comfortable place going forward.

Daniel
 

· Administrator
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25,796 Posts
Why don't I believe that?

Did you investigate the problem the member is having with the size of the type font. Although it might be more about the the background colors that he's struggling with.

He wants to be able to make the font larger and have it remain that way each time he visits the forum. He is sight challenged and this new format is keeping him away from the forum.
 

· Administrator
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976 Posts
Discussion Starter · #14 ·
Why don't I believe that?

Did you investigate the problem the member is having with the size of the type font. Although it might be more about the the background colors that he's struggling with.

He wants to be able to make the font larger and have it remain that way each time he visits the forum. He is sight challenged and this new format is keeping him away from the forum.
Hi,

I'd love to understand the issue better, is the size because the size they are allowed to write in?

We have implemented advance text editing to allow you to write larger. Or smaller.

Or is the concern about read-ability. I can look to see if we can add in advance options for that, but I as I understood the current font sizing was chosen with standard ideas. I know we have worked to be compatible with most internet readers if that is more palatable for this user, or in the interim of developing any compatibility you're looking for.

Let me know if those work.
Gerrit
 

· Administrator
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25,796 Posts
It's the readability for him. Right now he's having to adjust the size of the text on his computer each time he comes to the forum.

I don't notice a difference, that's why I think it might be the background colors that are causing his issues. And don't recommend dark mode. I've yet to run into any adult that can use dark mode without causing themselves a headache.
 
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